Processing of personal data

Here we have gathered information regarding Kivra’s processing of personal data. Applicable as of 2022-01-20.

We protect your privacy

On this page, we explain how Kivra collects and uses your personal data. You will also be provided with information about your rights and how you can exercise your rights. Kivra always takes the greatest possible consideration to your privacy and handles your personal data with great caution and care.

The type of personal data we process, the purposes for which such processing takes place and our responsibility for the processing depend on what relationship you have with Kivra and in which part of Kivra’s Service the processing takes place.

Therefore, this information will start with a chapter called “General questions”. In this chapter, we outline some basic concepts, including the different roles Kivra may take in the processing. We recommend that you, regardless of your relationship to Kivra, start with reading this chapter.

Thereafter, there are four more chapters. Which chapter is relevant for you depends on what relationship you have with Kivra, namely:

  1. Users of Kivra’s Services for private individuals and companies
  2. Visitors (for anyone who contacts Kivra’s customer service, visits Kivra’s websites or apps, or visits t Kivra’s spaces in social media)
  3. Contact persons at Kivra’s partners (potential and current Senders, partners, etc.)
  4. Job seekers

Naturally, we hope that you will read all the information that is relevant for you and that it provides answers to all of your questions. If not, you are always welcome to contact us by giving us a call at 077-045 70 00 or by sending an e-mail to dataskydd@kivra.se.

This information on Kivra’s processing of personal data is valid as of 20 January 2022.

The defined terms used in this information (e.g. Senders, the Service and E-letters) shall have the same meaning as set out in Kivra’s General Terms and Conditions.

General questions

  • What is personal data?
  • What is special about personal data?
  • What is processing of personal data?
  • What does it mean to be a data controller?
  • What does it mean to be a data processor?
  • Is Kivra a data processor or a data controller?
  • How do you know who the data controller is?
  • Where do you turn with questions?
  • What rights do you have when Kivra is the data controller?
  • Whom to contact in case of complaints?

Users

  • Who is responsible for the personal data?
  • What personal data does Kivra process, why and on what legal basis?
  • Where is your personal data processed?
  • Who has access to your personal data?
  • For how long do we process your personal data?

Visitors

  • Who is responsible for the personal data?
  • What personal data does Kivra process, why and on what legal basis?
  • Where is your personal data processed?
  • Who has access to your personal data?
  • For how long do we store your personal data?

Contact persons at Kivra’s partners

  • Who is responsible for the personal data?
  • What personal data does Kivra process, why and on what legal basis?
  • Where is your personal data processed?
  • Who has access to your personal data?
  • For how long do we store your personal data?

Job seekers

  • Who is responsible for the personal data?
  • What personal data does Kivra process, why and on what legal basis?
  • Where is your personal data processed?
  • Who has access to your personal data?
  • For how long do we process your personal data?