Lowell erbjuder Swish i Kivra – ett lättare sätt att bli skuldfri
För Lowell ökade antal Swishbetalningar i Kivra lavinartat redan från start. Efter bara en månad gick över 60 procent av betalningarna via Swish, vilket gett positiv effekt för alla parter.
Can Swish create the experience of a safer debt collection?
At Lowell, the answer is yes. Since connecting to Swish in 2015, they have had happier customers, increased transparency and faster payments. Now they take the next step and offer the payment method in Kivra.
A healthy credit market. Three words that sum up Lowell's goal as a debt collection company. To achieve this, we continuously work with various initiatives that look after the end customer and their individual financial situation. And making it simple and flexible to pay the debt collection demand is an important part of the process.
Swish makes a difference
Lowell introduced Swish back in 2015 – something that made a big difference to customer satisfaction. Much thanks to the fact that the agent can see the payment directly during the call, which in itself gives customers a sense of security and control. Therefore, it was natural for Lowell to be quick on the ball when Swish payments in Kivra appeared.
Kivra has a good reputation and in Sweden we trust the platform almost as much as we trust Mobile BankID. We also knew long before that the customer journey would be so much better with Swish - and that doesn't come from us, but from the end customers. Therefore, we were very curious to see the outcome of Swish payments in Kivra, says Jens Lindeblad, Head of Digital and Innovation at Lowell.
A win-win for everyone
The number of Swish payments in Kivra increased like an avalanche right from the start. After just one month, over 60 percent of the payments went through Swish, which has had a positive effect for all parties. Both Lowell and their client get paid faster, while we simplified the payment for the end customer - who can immediately breathe a sigh of relief and feel that it is all done.
Today, customers expect Swish to be available as a payment method. If you want to be the one who drives the industry in terms of simplicity, flexibility and customer journey, this is a must, concludes Jens Lindeblad.
Vill du komma igång med Swish i Kivra?
Om Lowell
Lowell är en av Europas största aktörer inom kredithantering och inkassotjänster. Företaget grundades i Storbritannien 2004, men i Norden sträcker sig deras arv och erfarenhet över ett hundra år tillbaka i tiden då de var pionjärer för branschen.