General Terms and Conditions for the Service
These changes apply from 24 november 2023.
Kivra updates the terms and introduces new features to enable you to respond to questionnaires and receive offers from senders. We also shorten the notice period for the service.
These general terms and conditions apply when Kivra Sverige AB, org. no. 556917-3544, or another company within the same group as Kivra Sverige AB ("Kivra"), provides private individuals ("User/You/Yourself") with one or more digital services and features, including but not limited to a digital mailbox for receiving, managing, transmitting, and storing digital messages, shipments, and receipts ("Service"), including any other features and services that Kivra may offer from time to time ("Additional Services"). The term "Service" also includes Additional Services, unless otherwise expressly stated in these general terms and conditions or in the specific terms and conditions for the Additional Service in question. To access such Additional Services, You must accept the specific terms and conditions that apply to the Additional Service. The specific terms and any other written agreements regarding the Service and the Additional Services between You and Kivra together constitute the agreement between You and Kivra ("Agreement").
By choosing to register for and use the Service, You simultaneously commit to following these general terms and conditions and any other rules and instructions that Kivra may publish via the Service from time to time. You are also obliged to comply with applicable laws, regulations, and authority decisions when using the Service.
2. The Service
You register for the Service by applying for an account with Kivra through one of the registration options that Kivra offers from time to time.
All private individuals with a Swedish personal identity number and e-identification supported by Kivra can apply for registration of an account with Kivra. To have your account registration approved by Kivra, You must be at least 18 years old, or your registration must be able to be approved by your parent/guardian in a manner approved by them.
If You have a sole proprietorship, You will also receive E-shipments (as defined in section 2.3 below) to your sole proprietorship in your digital mailbox. This is because the organization number in these cases is the same as your personal identity number.
An agreement for the Service shall be deemed to have been concluded between You and Kivra once the registration has been completed and the account has been approved. The Service is free for You as a User.
Access to the Service is provided through one of the access options that Kivra informs about via the Service from time to time.
2.3 Receipt of E-shipments
The Service means that Kivra, after the approved registration of your account, receives, among other things, digital messages and shipments, including invoices and digital receipts ("E-shipments"), in your digital mailbox from the companies, organizations, authorities, municipalities, and others that have chosen to connect to Kivra ("Senders").
To be able to receive E-shipments from authorities and municipalities, You must also register as a user of the service "Mina Meddelanden" (My Messages), see the description of the terms at digg.se. This is done automatically when registering with Kivra. By being connected to "Mina Meddelanden," You agree to receive E-shipments from authorities and municipalities that are connected to or will connect to "Mina Meddelanden."
Kivra continuously informs Senders that You wish to receive E-shipments in your digital mailbox. You can choose not to receive E-shipments from one or more Senders via settings in the Service. You can also choose not to receive digital receipts in your digital mailbox via settings in the Service. After such notification, You may continue to receive E-shipments from the relevant Sender for a maximum of fifty-two (52) days and digital receipts for a maximum of three (3) days.
You can also upload Digital documents in the Service. The number of digital documents that can be uploaded is limited to 20, and Kivra may introduce other limitations on uploads of digital documents from time to time. It is not permitted to upload sensitive personal data or criminal information in the Service.
In the Service, You can make payments for invoices and payment orders delivered as E-shipments to your digital mailbox.
The payment methods and payment options that can be used are specified when You choose to make a payment in the Service and may vary over time. To use certain payment methods, You may need to accept terms from the payment service provider.
The payment service provider, and not Kivra, is responsible for initiating or executing the payment in accordance with its terms and your instructions. You are responsible for ensuring that the information You provide during payment is accurate and up-to-date and that invoices are paid on time. Kivra is not responsible for any additional costs incurred due to your delayed or missed
In the Service, You can choose to receive marketing ("Offers") from Senders. The Sender is responsible for the content of the Offer and for how long it is available to You. You can choose which Senders You want to receive Offers from and can choose to disable Offers from Senders through settings in the Service at any time.
In the Service, You can choose to respond to questionnaires ("Questionnaires") from Senders. The Sender is responsible for the content of the Questionnaire and for how long it is available to You.
Within the framework of the Service, You can choose to share your digital mailbox with another user and thus give this person reading and handling rights. However, to access your digital mailbox, this user must log in with e-identification and accept the sharing. You can revoke the sharing at any time. Digital receipts are not covered by the possibility to share your digital mailbox. However, You can manage your digital receipts in accordance with the functionality offered in the Service from time to time. For example, You can choose to forward digital receipts to one or more systems, such as for expense management.
2.9 Kivra's Communication with You
Kivra communicates with You via, among other things, email, SMS, push notifications, and E-shipments. You can choose to decline notifications via email and push notifications through settings in the Service. You can also choose to decline marketing via email through the link in the email message itself. However, communication regarding the Service is considered an integral part of the Service, which means it cannot be opted out of. It is also not possible to disable Kivra as a Sender in the Service.
2.10 Receipt and Responsibility for E-shipments
An E-shipment is deemed to have been received by You when the E-shipment is made available to You in your digital mailbox.
Senders are responsible for the content of the E-shipments.
You are responsible, in the same way as for physical shipments, for accessing the content of E-shipments.
The content in the Service, such as E-shipments and your account history, is stored for as long as You have an approved account registered with Kivra.
During this time, You are responsible for which digital documents, including but not limited to E-shipments, You choose to delete. Digital receipts are automatically deleted after eight (8) years unless You choose an extended storage period. The digital documents that are deleted will no longer be available to You.
In case of suspension or termination of the Service in accordance with section 11 below, all your digital documents, including but not limited to E-shipments, and your account history stored within the framework of the Service will be deleted after twenty (20) days.
3. Additional Services
Kivra has the right to introduce and offer Additional Services at any time.
You automatically have access to such Additional Services that are provided free of charge to You. Kivra informs You via the Service when such Additional Services are introduced. Additional Services offered for a fee will be notified to You via the Service, and You can choose whether to add such Additional Services or not.
Specific terms and conditions apply to Additional Services.
4. Changes to the Service
Kivra has the right to make changes to the Service at any time, and the features that can be used via the Service may vary in scope and design over time. Kivra reserves the right to continuously develop, expand, restrict, or otherwise change the design, technical features, systems, technical conditions for access to the Service, and other components, as well as the terms and conditions for these.
The Service is normally available 24 hours a day, seven (7) days a week, year-round. However, Kivra does not guarantee and is not responsible for the Service being free from any errors, delays, and/or interruptions. Kivra reserves the right to temporarily interrupt the provision of the Service for service purposes, e.g., bug fixes, maintenance, and upgrades.
6. Your Responsibility for Access to the Service, etc.
You are responsible for:
- Having the necessary connections and equipment for the Service, including a functioning internet connection and digital devices and browsers that enable access to the Service.
- The accuracy of the information provided in connection with registration and use of the Service and any Additional Services.
- Continuously updating your contact information to ensure that it is correct and to ensure that You have access to the specified contact information and that it is functional for receiving information from Kivra.
- Storing personal and user-specific information, such as user identity and password or other documents, certificates, or devices that can be used to access the Service, in a secure manner and not using or disclosing them to any unauthorized person. If You suspect that such information has come into the possession of any unauthorized person or is otherwise being misused, You are obliged to immediately take action to limit access
to the Service and inform Kivra of the situation.
7. Your Responsibility for the Use of the Service
You are responsible for activities carried out by You and any other users to whom You have granted reading and/or handling rights. Thus, You are responsible, among other things, for the transfer of information and digital documents, including but not limited to E-shipments, carried out by You within the framework of the Service.
You are responsible for ensuring that the digital documents You save in the Service do not conflict with applicable legislation.
You may not use the Service in such a way that Kivra or another party is inconvenienced or harmed. Thus, for example, You may not use the Service to handle digital documents, including but not limited to E-shipments, in violation of applicable legislation.
If Kivra suspects that You are using the Service in violation of this section, Kivra has the right, without prior notice to You, to delete and/or prevent You from transferring information and/or digital documents, including but not limited to E-shipments, and the right to suspend the Service for You and terminate the Agreement with You with immediate effect, see further section 11.2 below.
8. Processing of Personal Data
If You want to know how Kivra processes your personal data when You use the Service, read here.
9. Liability and Limitations of Liability
Kivra is responsible for the information security in the Service.
Kivra is not responsible for any damages that occur due to You providing incorrect information during registration, due to your incorrect handling of your digital mailbox, or due to your incorrect handling of the information required for access to the Service.
Kivra only compensates You for proven and reasonable costs that have arisen as a direct result of negligence on the part of Kivra. However, Kivra does not compensate You for indirect costs, damages, or losses, such as lost profits or other consequential damages, unless Kivra has acted intentionally or with gross negligence.
Notwithstanding the above, Kivra's total liability to You during each twelve-month period is limited to an amount corresponding to one-fourth (25%) of the current base amount according to the Swedish Social Insurance Act (2010:110).
You are obliged to submit a claim for compensation to Kivra within three (3) months from the date when the damage was discovered or should have been discovered. If You fail to do so, You forfeit the right to make the claim.
The rights granted to a consumer, or a registered person when Kivra is the data controller for the processing in question, under applicable Swedish law are not restricted by what is stipulated regarding Kivra's liability and limitations of liability.
10. Force Majeure
Kivra is exempt from liability or other responsibility if damage or failure to act is due to an obstacle beyond Kivra's control, which Kivra could not reasonably have expected and whose consequences Kivra could not reasonably have avoided or overcome, including but not limited to war, natural disasters, lockout, or other labor disputes, fire, interruptions in energy supply, and interruptions in the operation of electronic data processing caused by the above. The same applies if a subcontractor to Kivra is affected by obstacles referred to in this section.
11. Suspension and Termination of the Service
11.1 Your Rights
You have the right to terminate the Agreement or an Additional Service at any time by notifying Kivra that You wish to deregister your account or terminate the Additional Service.
The notice period is twenty (20) days. During the notice period, You can continue to use the Service, and Senders can continue to send E-shipments to You during the first ten (10) days. You also have the opportunity to reactivate the Service during the notice period.
After the notice period, the Service is terminated, and your account is deleted in accordance with section 2.11.
11.2 Kivra's Rights
Kivra has the right, by written notice to You, to completely or partially terminate the Service for You and terminate the Agreement with immediate effect if You breach your obligations under the Agreement or violate regulations, decisions by authorities, or instructions provided.
Kivra also has the right, by written notice to You, to completely or partially terminate the Service for You and terminate the Agreement with three (3) months' notice.
Kivra also has the right to completely or partially terminate the Service for You and terminate the Agreement without observing a notice period if You have not used the Service for a period of one (1) year or if the started registration of an account has not been completed within two (2) weeks.
In the event of death, Kivra reserves the right to terminate the Service and delete data in the Service for the deceased User after twelve (12) months from the date of death.
Kivra shall observe confidentiality regarding digital documents, including but not limited to E-shipments, that are handled via the Service and may not unduly access content or disclose such documents to unauthorized persons. However, Kivra reserves the right to disclose information that Kivra is required to disclose or provide according to the law.
13. Intellectual Property Rights
All rights, including but not limited to all intellectual property rights, to the Service, including the technical solution and any content therein provided by Kivra, belong to Kivra or its rights holders and are protected by law.
14. Changes to Terms and Conditions
Kivra reserves the right to change and/or add to these general terms and conditions and/or the special terms and conditions for Additional Services at any time. Changes to terms and conditions shall be notified to You in a manner determined by Kivra at least thirty (30) days before the change takes effect. However, Kivra always has the right to immediately make such changes and additions as are required by law, regulation, or decision by an authority. If You do not accept changes and additions, You always have the right to terminate the Agreement in accordance with section 11 above.
15. Assignment and Subcontractors
You may not assign this Agreement or your rights and obligations under this Agreement without prior written consent from Kivra.
Kivra has the right to, without your consent, completely or partially assign this
Agreement or Kivra's rights and obligations under this Agreement to a company within the same group as Kivra or to a company that takes over Kivra's operations in whole or in part, including the Service, in accordance with applicable laws, regulations, and decisions by authorities.
Kivra has the right to use subcontractors to fulfill its obligations under this Agreement.
16. Governing Law and Disputes
Swedish law applies to this Agreement, including any dispute arising out of or in connection with this Agreement or its interpretation or application. Any dispute arising out of or in connection with this Agreement or its interpretation or application shall be finally settled by a general court, with Stockholm District Court as the first instance, unless otherwise provided by mandatory law.
Gällde fr.o.m 2022-04-29 och 2023-11-24
Gällde fr.o.m 2022-01-20 och 2022-04-29
Gällde fr.o.m. 2021-06-08 t.om. 2022-01-19
Gällde fr.o.m. 2020-12-02 t.o.m. 2021-06-07
Gällde fr.o.m. 2018-05-25 t.o.m. 2020-12-01