General Terms and Conditions for the Service

Kivra is updating these terms and conditions with the launch of a new feature for document translation. The feature is currently available in Kivra's Android app. Kivra is also opening up the ability for users to share their documents with more types of recipients. The new services bring updates to the personal data processing agreement, also Kivra is adding a new subprocessor.

1. General

These general terms and conditions apply when Kivra Sverige AB, corporate ID number 556917-3544, or another company within the same group as Kivra Sverige AB ("Kivra") provides individuals ("User/You") with one or more services and features ("the Service"), including but not limited to a digital mailbox for receiving, managing, transferring, and storing digital messages, receipts, and other documents ("Content"), as well as any other features and services that Kivra may offer from time to time ("Additional Services"). The term Service also includes Additional Services unless otherwise expressly stated in these general terms and conditions or in the specific conditions for the Additional Service in question. To access such Additional Services, you must accept the specific conditions that apply to the Additional Service. The specific conditions and any other written agreements concerning the Service and Additional Services between you and Kivra, together with these general terms and conditions, constitute the agreement between you and Kivra ("the Agreement").

By choosing to register to use the Service, you also agree to follow these general terms and conditions and any other rules and instructions that Kivra may publish via the Service from time to time. You are also obliged to comply with applicable laws, regulations, and governmental decisions when using the Service.

2. The Service

2.1 Registration

You register for the Service by applying for an account with Kivra through any of the registration options that Kivra offers from time to time.

All individuals with a Swedish personal identification number and e-identification supported by Kivra can apply for an account registration with Kivra. Your application for account registration will be approved by Kivra provided that you are at least 18 years old or if your registration can be done in a manner approved by your parent/guardian.

If you have a sole proprietorship, you will also receive electronic correspondences (see definition under section 2.3 below) to your sole proprietorship in your digital mailbox. The reason is that the organization number in these cases is the same as your personal identification number.

An agreement on the Service is considered to have been entered into between you and Kivra once the registration is completed, and the account is approved. The Service is free of charge for you as a User.

2.2 Access

Access to the Service is provided through any of the access options that Kivra informs about via the Service from time to time.

2.3 Receiving Electronic Correspondences

The Service means that Kivra, after approved registration of your account, among other things, receives digital messages and dispatches including invoices and digital receipts ("Electronic Correspondences") to your digital mailbox from companies, organizations, authorities, municipalities, and others who have chosen to join Kivra ("Senders").

To be able to receive Electronic Correspondences from authorities and municipalities, you must also register as a user of the service Mina Meddelanden, see the description of the terms at digg.se. By being connected to Mina Meddelanden, you agree to receive Electronic Correspondences from authorities and municipalities that are connected to or will connect to Mina Meddelanden.

Kivra continuously informs Senders that you wish to receive Electronic Correspondences in your digital mailbox. You can at any time choose not to receive Electronic Correspondences from one or more Senders via settings in the Service. You can also choose not to receive digital receipts in your digital mailbox via settings in the Service. After such a notification, you may continue to receive Electronic Correspondences from the concerned Sender for up to ten (10) days and digital receipts for up to three (3) days.

2.4 Registered Letters

The Service allows you to receive Letters where the Sender receives a receipt when you choose to open the Letter (“Registered Letters”). The Sender is responsible for how long Registered Letters are available for you to open.

2.5 Uploads

You can also upload Content to the Service. The number of Contents that can be uploaded is limited as stated in the Service.

2.6 Folders

You can organize Content in folders and collaborate with other users by creating shared folders. Which Content can be organized and shared in folders is stated in the Service.

2.7 Payments

In the Service, you can make payments of invoices and bills delivered as Electronic Correspondences to your digital mailbox. You can also upload invoices yourself and make them payable in the Service. Kivra then interprets the Content through text recognition and suggests what information should be entered as payment details. You are responsible for ensuring that the information is correct before proceeding with the payment.

Which payment methods and payment options can be used are stated when you choose to pay in the Service and may vary over time. To be able to use certain payment methods, you may need to accept terms from the payment service provider.

It is the payment service provider, and not Kivra, that is responsible for initiating or carrying out the payment in accordance with its terms and your instructions. You are responsible for ensuring that the information you provide when making a payment is correct and up-to-date and for

ensuring that invoices are paid on time. Kivra is not responsible for any additional costs that arise due to your late or non-payments.

2.8 Offers

In the Service, you can choose to receive marketing ("Offers") from Senders. The Sender is responsible for the content of the Offer and for how long it is available to you. You choose yourself which Senders you want to receive Offers from and can at any time choose to opt-out of Offers from Senders through settings in the Service.

2.9 Forms

In the Service, you can choose to respond to questionnaires ("Forms") from Senders. The Sender is responsible for the content of the Form and how long it is available to you.

2.10 Sharing Content

In the Service, you may choose to share Content with a third party ("Recipient"). You choose which Recipients you wish to share your Content with. The Recipient is responsible for informing you of the purpose of the sharing and for the handling of your Content after sharing.

2.11 Translations

In the Service, you may choose to translate Content into different languages. You choose which Content you wish to translate. Kivra is not responsible for the accuracy of the translation.

2.12 Authorization

Within the framework of the Service, you can choose to share your digital mailbox with another user, thereby giving this person read and management rights, for example, to be able to pay your invoices. To access your digital mailbox, however, this user must log in with e-identification and accept the sharing. You can revoke the sharing at any time.

Digital receipts are not covered by the possibility to share your digital mailbox. However, you can manage your digital receipts according to the functionality that is offered in the Service from time to time. Among other things, you can choose to forward digital receipts to one or more systems, for example, for expense management.

Folders are also not covered by the possibility to share your digital mailbox. Instead, you can give other users access to Content by creating shared folders.

2.13 Kivra's communication with you

Kivra communicates with you via, among other things, email, SMS, push notifications, and Electronic Correspondences. You can choose to opt-out of notifications via email and push notifications through settings in the Service. You can also choose to opt-out of marketing via email through a link in the email message itself. Communication regarding the Service is considered an integrated part of the Service, which means it cannot be opted out of. It is also not possible to opt out of Kivra as a Sender in the Service.

2.14 Receiving and responsibility for Electronic Correspondences

An Electronic Correspondence is considered to have been received by you when it has been made available to you in your digital mailbox.

Senders are responsible for the content of the Electronic Correspondences.

You are responsible, in the same way as for physical correspondences, for reviewing the content of Electronic Correspondences.

2.15 Storage

Content and your account history are stored for as long as you have an approved account registered with Kivra.

During this time, you are responsible for which Content you choose to delete. Digital receipts, however, are automatically deleted after eight (8) years unless you choose an extended storage period. The Content that is deleted will no longer be available to you.

Upon suspension or termination of the Service according to section 11 below, all Content, as well as your account history stored within the framework of the Service, will be deleted after twenty (20) days.

3. Additional Services

Kivra has the right to introduce and offer Additional Services at any time.

You automatically gain access to such Additional Services that are provided free of charge to you. Kivra informs you via the Service when such Additional Services are introduced. Additional Services that are offered for a fee are informed by Kivra via the Service, and you choose yourself whether such Additional Services should be added or not.

Special conditions apply to Additional Services.

4. Changes in the Service

Kivra has the right to make changes to the Service and the functions that can be used via the Service at any time. The scope and design of the functions available through the Service may vary over time. Kivra reserves the right to continuously develop, expand, limit, or otherwise change the design, technical features, systems, technical conditions for access to the Service, and other components, as well as the conditions for these.

5. Availability

The Service is normally available 24 hours a day, seven (7) days a week, year-round. However, Kivra does not guarantee and is not responsible for the Service being free from errors, delays, and/or interruptions. Kivra reserves the right to temporarily interrupt the provision of the Service for service purposes, e.g., bug fixes, maintenance, and upgrades.

6. Your responsibility for access to the Service, etc.

You are responsible for:

• having the necessary connections and equipment for the Service, including a working internet connection and digital devices and browsers that enable access to the Service.
• the accuracy of the information provided in connection with registration and use of the Service and any Additional Services.
• continuously updating your contact details so that they are correct at all times and ensuring that you have access to the specified contact details and that these are functional for receiving information from Kivra.
• ensuring that personal and user-specific information such as user identity and password or other documents, certificates, or devices

that can be used for access to the Service are stored in a secure manner and are not used by or disclosed to any unauthorized person. If you suspect that such information has come into the possession of an unauthorized person or is otherwise misused, you are obliged to immediately take action to limit access to the Service and inform Kivra about the situation.

7. Your responsibility for using the Service

You are responsible for activities conducted by you and any other users to whom you have given read and/or management rights. You are thus responsible, among other things, for any transfer of information and Content conducted by you within the framework of the Service.

You are responsible for ensuring that the Content you save in the Service does not violate applicable legislation.

You may not use the Service in such a way that Kivra or another party suffers inconvenience or damage. For example, you may not handle Content in violation of applicable legislation through the Service.

If Kivra suspects that you are using the Service in violation of this section, Kivra has the right to delete and/or prevent you from transferring information and/or Content without prior notice to you and has the right to suspend the Service for you and terminate the Agreement with you with immediate effect, see further section 11.2 below.

8. Processing of personal data

You are the data controller for all storage and any other processing of personal data in the Service. Kivra is your data processor for these processing activities, and the relationship is regulated in the data processing agreement ("Data Processing Agreement") which is part of the Agreement.

Kivra also processes your personal data in the role of data controller. If you want to know how Kivra processes your personal data when you use the Service, read here.

9. Liability and limitations of liability

Kivra is responsible for the information security of the Service.

Kivra is not responsible for any damages that arise due to you providing incorrect information at registration, due to your incorrect handling of your digital mailbox, or due to your incorrect handling of the information required for access to the Service.

Kivra only compensates you for verified and reasonable costs that have arisen as a direct result of negligence on Kivra's part. However, Kivra does not compensate you for indirect costs, damages, or losses, such as, for example, lost profits or other consequential damages, unless Kivra has acted intentionally or with gross negligence.

Notwithstanding what is stated above, Kivra's total liability to you during each twelve-month period is limited to an amount equivalent to one-quarter (25%) of the price base amount according to the Social Insurance Code (2010:110) at any given time.

You are obliged to present claims for compensation to Kivra within three (3) months after the damage was discovered or should have been discovered. If you do not do this, you lose the right to make the claim.

The rights that accrue to a consumer, or a registered when Kivra is the data controller for the relevant processing, according to applicable Swedish law are not restricted by what is prescribed about Kivra's liability and limitations of liability.

10. Force majeure

Kivra is exempt from liability for damages or other responsibilities if damage or failure to act is due to an obstacle outside Kivra's control that Kivra could not reasonably have been expected to anticipate and whose consequences Kivra could not reasonably have avoided or overcome, including but not limited to, for example, war, natural disasters, lockouts or other labor conflicts, fire, interruptions in energy supply, and interruptions in the operation of electronic data processing caused by the above. The same applies if a subcontractor to Kivra is affected by obstacles referred to in this section.

11. Suspension and termination of the Service

11.1 Your rights

You have the right to terminate the Agreement or an Additional Service at any time by notifying Kivra that you wish to deregister your account or terminate the Additional Service.

The notice period is twenty (20) days. During the notice period, you can continue to use the Service, and Senders can continue to send Electronic Correspondences to you during the first ten (10) days. You also have the opportunity to reactivate the Service during the notice period.

After the notice period, the Service is terminated, and your account is deleted in accordance with section 2.11.

You may also choose to pause your account by contacting Kivra. While the account is paused, any mailings from Senders will be sent as physical items. However, after the account is paused, you may continue to receive Emails for a maximum of ten (10) days. It is not possible to pause incoming Emails sent through My Messages. You reactivate your account by logging into the Service or by contacting Kivra.

11.2 Kivra's rights

Kivra has the right, through written notification to you, to fully or partially terminate the Service for you and terminate the Agreement with immediate effect if you breach your obligations under the Agreement or against legislation, governmental decisions, or provided instructions.

Kivra also has the right, through written notification to you, to fully or partially

terminate the Service for you and terminate the Agreement with a three (3) month notice period.

Kivra also has the right to fully or partially terminate the Service for you and terminate the Agreement without observing the notice period if you have not used the Service for a period of one (1) year or if the registration of an account has not been completed within two (2) weeks.

11.3 Death

In the event of death, Kivra reserves the right to terminate the Service and delete Content in the Service for the deceased User after twelve (12) months from the death.

12. Confidentiality

Kivra shall observe confidentiality regarding Content handled via the Service and shall not improperly gain access to Content or disclose Content to unauthorized persons. However, Kivra reserves the right to disclose information or Content that Kivra is obliged to disclose or release according to law.

13. Intellectual property rights

All rights, including but not limited to all intellectual property rights, to the Service including the technical solution and any content therein provided by Kivra, belong to Kivra or its right holders and are protected by law.

14. Changes to terms

Kivra reserves the right to change and/or add to these general terms and conditions and/or the specific conditions for Additional Services at any time. Changes to the terms will be communicated to you in the manner decided by Kivra at least thirty (30) days before the change takes effect. However, Kivra always has the right to immediately make such changes and additions that are necessitated by law, regulation, or governmental decision. If you do not accept changes and additions, you always have the right to terminate the Agreement according to section 11 above.

15. Assignment and subcontractors

You may not assign this Agreement, or your rights and obligations under this Agreement, without prior written consent from Kivra.

Kivra has the right to assign this Agreement, or its rights and obligations under this Agreement, to a company within the same group as Kivra without your consent.

Kivra has the right to engage subcontractors for the fulfillment of its obligations under the Agreement. Kivra is in such cases fully responsible for the subcontractor's fulfillment of its obligations.

16. Choice of law and dispute resolution

The Agreement is governed by Swedish law. In the event of a dispute regarding the interpretation or application of the Agreement, you and Kivra shall primarily attempt to reach an agreement.

Otherwise, the dispute shall be settled by a general court.