Real-time insights into payment flows
In Kivra, you can receive real-time information about customers payment activity. This provides a better understanding of their payment habits, as well as more efficient processes, and an improved customer experience.
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ImportancesImmediate status
You don’t have to wait for settlement files – receive immediate updates when a payment is scheduled, completed, failed, or canceled.
Improved customer experience
With real-time data, you can quickly provide feedback, activate services immediately, and manage exceptions proactively.
More efficient operations
The right data in real-time provide insights that can be used to predict cash flow, track campaign outcomes, and tailor communication.
From reactive to proactive – act in the moment
The best customer experiences happen when you can meet the customer at exactly the right moment. When someone says yes – or no. When a payment goes through. When something deviates.
With real-time insights, customer service always has access to updated information, making it easier to handle cases quickly and efficiently. When payments or status changes occur, services can be activated or paused immediately – and the customer's portal or “my pages” is always kept up to date.
Better flows, smarter business
When you know exactly what is happening in the payment flow, you can act immediately – not afterwards.
Customize offers, trigger mailings, activate services, or implement measures when it really matters. You get more than just insights – you gain control and the ability to create flows that feel modern, automated, and personal.
This is not just better data. It is a better experience – both for you and your customers.
Insights & Information
You will gain insight into the entire payment flow in real time – from when a user schedules a payment until it is completed, fails, or is canceled. This applies regardless of whether the payment is made via Swish, bank transfer, or direct debit.
You also receive information about the payment method the user has chosen and the scheduled amount.
Soon you will be able to receive notifications when a direct debit is activated or terminated, as well as direct notification when a customer declines an offer or declines a donation.
How does it work?
The service is fully automated and can be deactivated if needed via API.
You create a technical receiver (endpoint/URL)
To receive signed webhook calls.
You activate the service
Through an API call to Kivra
Kivra automatically starts sending payment events in real time.
Based on invoices that you send through your partner