Recalls – now in Kivra
Reach the right people at the right time. You can now issue product recalls – directly on the receipt in Kivra. A cleaner way to meet the Consumer Agency’s information requirements while increasing security for your customers.
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Users
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Senders
A more secure solution for everyone
Meets legal requirements
With us, it becomes easy to meet the Consumer Agency's requirements for information about product recalls.
Minimizes risks
Fast and direct information to the people concerned reduces the risk of illness or injury.
Far reaching and exact
In Kivra, you reach almost the entire adult population of Sweden. Notifications get through and nothing ends up in the spam folder.
A better customer experience
Fast and reliable information creates more secure customers and simultaneously strengthens trust in the brand.
A secure channel
All communication takes place within the trusted Kivra environment, encrypted and secure. No links, no question marks.
Increased availability
Make it easy for the customer. The information is linked directly to the digital receipt, making it easy to find even afterwards.
For us at Kjell & Company, it was a given to test the possibility of using Kivra to deliver important information to our customers in a fast, secure, and trustworthy way. We are very pleased with the outcome and will use Kivra as one of our central communication channels for any future product recalls, says Andreas Rylander, COO of Kjell & Company.
Join us for the new standard
Sometimes you need to reach out broadly and immediately – when it comes to product safety, there are no shortcuts. Together with you as the sender, we set a new standard for communication around recalls. We minimize the risk of important information slipping through the cracks while strengthening consumer safety and the digital infrastructure.
Reach the right people at the right time
When a product is recalled, there's no time to lose. With us, you reach the affected customers quickly and securely – without wasting resources on bulk mailings that risk getting lost in the crowd. Customers receive an instant notification on their cellphones and can read more in Kivra and on their receipt. In this way, you strengthen both consumer safety and trust in your brand.
In addition to the security of reaching affected customers directly, recalls via Kivra can also bring positive benefits for the store. When customers return to manage the recall, a natural opportunity often arises for further dialogue and relationship-building, which in turn can lead to new encounters in the store and, in some cases, additional sales. This way, a potentially difficult situation also becomes a chance to strengthen the relationship with the customer.
How it works
Increase customer security – fast, secure, and targeted. If you already send receipts through Kivra, you’re up and running quickly.
Choose the right receipt
Start by identifying which receipts are involved.
Affected customers are notified
We send a notification in Kivra to everyone who has purchased the recalled item. Customers can easily read more about the recall in Kivra and on the original receipt.
Link to more info
From Kivra, customers can then click through to your external website.