Reach out to your customers
With Kivra, you have the chance to reach two out of three Swedes. In a channel that they themselves have chosen and enjoy. And it becomes even easier with our smart services: forms, chat, contact routes and the Campaigns tool.
Interact directly
In Kivra, you can interact with customers, employees and small business owners in new, smart ways.
Take the chance to clarify the customers' question marks directly with smart services such as Campaigns, Forms, Chat and Contact routes. Services that run quickly can be started with - no time-consuming implementations.
With communication services in Kivra, you have the chance to get more satisfied and more loyal customers, at the same time you can relieve customer service and save resources.
Surveys
Kivra launches a new service for social surveys. Through 6 million users in Kivra, the surveys reach a wide demographic spread and thus provide more representative results. In addition, with a higher conversion rate than the industry standard. The service complements existing contact surfaces such as telephone, SMS and postcards, which facilitates faster responses.
Forms
A simple question or full survey? Feedback on a booking or feedback on an offer? With the Form service, you open up for a two-way communication and can collect valuable feedback. They can be sent out independently or together with other mailings, e.g. a health form is combined with an invitation to the healthcare visit.
Contact routes
Handle customer questions as they arise. Contact routes give your customers an easy way to get in touch with the company directly in Kivra. Via the Sender Portal tool, you enter, for example, e-mail, telephone or link to My pages, without the customers having to log in again.
Campaigns
An invaluable tool in the daily market work. In the tool, which you reach via the Sender Portal, you can manage the company's mailings. Produce, segment and administer all activities. Here you can time campaigns, segment by social security number and direct customers further.
Chat
Connect an automated chatbot to company mailings. In this way, customers can quickly get answers to common questions, directly in Kivra. The chat is a simple and flexible way to make customers happy - while relieving customer service at the same time.
Reach 6 million people with us.
We are the obvious choice, no matter what you want to communicate. Out of our over 6 million users, 99 percent have been active in the last three months. With us, you can send letters, invoices, pay stubs, reservations, signatures, and receipts, among other things.
SBAB reaches customers and employees
The investment with Kivra is in line with our stated focus on sustainability. With Kivra, we reduce the environmental impact and increase the availability and security of our customer mailings.
Elizabet Jönsson, Private Market Manager at SBAB
More ways to improve the customer experience
Payment services
Offer different payment optionsWhen you send invoices in Kivra, you can let customers choose the form of payment, based on what they prefer. You can easily get started with Swish as an alternative to bank payment. In addition, it is possible to offer flexible dates and partial payment.
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Create campaigns and keep track of statistics
Get insights on mailingsSender Portal helps you to be seen even better in Kivra. In the sender portal, you can create campaigns, view statistics, update contact details and customize the company's visual identity. Here you control the company's presence in Kivra.
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Customize your message
Customize your messageIn Kivra, you can type your mailings based on document type. In this way, you provide tailoring of the user experience. It is also possible to make the mailings more engaging by creating responsive content, so that the experience is adapted to the customers' computer or mobile.
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Curious on how we can help you?
Contact us and we will help you with your digital communication!
