Registered Letters – in Kivra

Kivra is the first in Sweden to offer a digital alternative to the traditional registered letter. Through our solution, companies and organizations can send important documents with confirmed delivery, without the need for physical mail handling. A solution that is both flexible and cost-effective.

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Why Kivra?

Fast

Instead of days – seconds. Why wait unnecessarily? With registered letters in Kivra, you know that delivery will be immediate.

Economic

Kivra's digital version of registered letters cuts many of the traditional costs and offers a cost-effective alternative without losing any of the benefits.

Effective

Avoid printing, pasting, writing and posting. Simple and efficient processing in Kivra's system. No paper – no hassle.

Secure

The registered letter requires a BankID signature and offers a secure experience for both you and the recipient.

Kvitterat

With proof of receipt via response key, you receive confirmation that the recipient has opened the letter and when it was opened.

Archived

Safely delivered and safely stored. Both you and the recipient can feel secure in that opened registered letters are archived in Kivra.

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Flexible and adaptable

With Kivra's digital registered letter, you can control how long your letter will be available. The default setting is 30 days, but this can be adjusted as needed, for example 14 days for more urgent matters. You can also choose whether the sender's name and subject line should be displayed immediately or only when the letter is opened - a feature that creates both privacy and customization options.

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Better accuracy – no physical address required

One of the biggest problems with physical registered letters is that they are dependent on a correct address. With Kivra's solution, you only need the recipient's social security number – which is especially valuable for companies that deal with customers in second-hand homes or with an uncertain population registration address. With digital delivery, you ensure that the letter reaches the right person directly in Kivra, regardless of their location.

How does it work?

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Senders

Easily send your registered letter digitally by entering "registered.letter" in the type field.

The user

Receives a notification in Kivra that a registered letter is available for collection.

Secure identification

To open the letter, the user needs to sign with BankID. As the sender, you decide how long the letter will be available for signing in Kivra.

Receipt of delivery

When the user has signed the letter, you as the sender can download a receipt from Kivra.

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Notification flow

To ensure that the recipient sees their letter, Kivra has a unique and well-thought-out notification flow:

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Immediately after the letter is sent, the recipient will receive a notification via push and email.

Additional reminder is sent four days after mailing and three days before the letter is due.

On the expiration date a final reminder will be sent.

The day after the expiration date the recipient will receive a confirmation that the message has been deleted.

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Increased visibility in the app

To further draw attention to the registered letter, we have a unique in-app module for registered letters. The module appears at the top of the Kivra app and is visible as long as the letter is available for download, creating an extra level of visibility beyond the usual notifications.

FAQ

Here you will find the answers to your questions about registered letters in Kivra.

  • Hur fungerar det med mottagningsbevis och spårbarhet?

  • Can we send a registered letter to a recipient who has blocked us as a sender in Kivra?

  • When does a registered letter disappear?

  • How quickly is a registered letter delivered in Kivra?