Alektum builds trust with real-time payment data
When a payment is made, timing matters. For Alektum, fast feedback has always been essential – both for internal efficiency and for giving customers confidence. By being among the first to use Kivra’s Payment Webhooks, Alektum now receives payment data in real time – enabling faster action, better insights, and a smoother experience for everyone involved.
Faster confirmation when it matters most
Alektum wanted to give customers immediate confirmation that their payment was on its way. With Kivra’s solution, payments now appear instantly in the MyPages portal – reducing uncertainty and easing the load on customer service.
When you’re stressed about debt and just made a payment, you want instant confirmation that everything went through. It creates peace of mind, says Dino Ovcina, Product Manager at Alektum.
A smoother experience – for customers and colleagues alike
Through Alektum’s customer portal, users can now track their payments in real time and access up-to-date information about their debts. At the same time, Alektum’s case handlers can see payments reflected immediately in their system – reducing manual work and making day-to-day operations calmer and more efficient.
Our operations team can instantly see that a payment has been made and inform the customer without waiting for system updates, Dino Ovcina explains.
The new setup also provides valuable statistics on payment behavior, giving Alektum better insights and data for future improvements.
A partnership that drives innovation
The collaboration between Alektum and Kivra has been characterized by close dialogue and shared problem-solving. This has made it possible to test, refine, and launch new features quickly – with real impact. Next up is the rollout of Multiple Payment Options (MPO), allowing customers to choose the payment method that suits them best.
We’re driving digitalization that creates more possibilities for our customers. It’s about making things simpler and more secure, says Dino.
Digital, secure – and built on care
With more than two million digital letters sent through Kivra every year, Alektum is one of the platform’s largest senders. They see Kivra as “the best possible channel for us” – not only for its reach and security, but also for supporting a more sustainable way of working.
It feels good to combine efficiency with empathy – for both our customers and the environment, Dino Ovcina concludes.
For Alektum, digitalization isn’t just about technology – it’s about care. Being a helping hand, rather than a demanding collector.
About Alektum
Alektum Group is a Swedish company founded in 1992, driven by a clear purpose: to help businesses across Europe achieve sustainable and predictable liquidity.
They work closely with their clients to reduce the risk of over-indebtedness and promote a healthier economy – for both individuals and companies. With knowledge, commitment, and strong values, they strive to contribute to a society where people can maintain financial balance and businesses can feel confident they will get paid.
Today, they operate in eight European countries, with more than 500 employees and an annual turnover exceeding 200 million euros.