Special terms and conditions for digital receipts

Valid from 16 August 2021 and onwards.
See earlier versions at the bottom of this page.

In case of any inconsistencies between the Swedish and the English version of these "Special terms and conditions for digital receipts", the Swedish version shall take precedence.

1. Generally about the service

These special terms and conditions (the "Terms") apply when Kivra Sverige AB, reg. no. 556917-3544, or another company within the same group as Kivra Sverige AB ("Kivra"/"We"/"Us") provides a service for you as a private user at Kivra (the “User"/"You") to receive and manage digital receipts ("Digital Receipts") from companies, organizations and others who have chosen to join Kivra ("Receipt Issuers").

In order to access the Digital Receipts service, You must accept these Terms. The Terms apply as special terms and conditions in addition to Kivra’s General Terms and Conditions for the Service ("General Terms") that You approved in connection with the activation of Your digital mailbox in Kivra. Unless otherwise stated in these Terms, what is said about E-letters in the General Terms shall also be applicable to Digital Receipts and what is said about Senders shall also be applicable to Receipt Issuers. The Terms apply when You use the Digital Receipts service. The Digital Receipts service is not available for Business Users.

The features that may be utilized from time to time via the Digital Receipts service may vary over time in scope and design. Kivra reserves the right to continuously develop, extend, limit or otherwise change the design of the service, technical functions, systems and other components and the terms and conditions thereof.

2. Use of the service

The Digital Receipts service is provided in logged-in mode in your digital mailbox at Kivra. In order to use the service, You need to log in to Your account at Kivra. If You have activated push notifications for Kivra's app, You can also get direct access to Your Digital Receipts via the push notification that is sent out in connection with a Digital Receipt being delivered to Your digital mailbox. This feature requires that You have logged in via the app within the last thirty (30) days. The function can be deactivated under settings in the service. If You deactivate the function, login is required to access Your Digital Receipts via upcoming push notifications.

When You are connected to the service, You will automatically be able to receive Digital Receipts from the Receipt Issuers who are connected to Kivra from time to time. Via settings in the app, You may notify Kivra at any time that You no longer wish to receive Digital Receipts from one or more Receipt Issuers or You can choose to terminate the Digital Receipts service completely. If You choose to terminate the Digital Receipts service, or cancel a Receipt Issuer, the Digital Receipts that have already been delivered to your digital mailbox will remain. You can choose for yourself to delete Digital Receipts that have been delivered to your digital mailbox through functionality within the app.

In order for Kivra to be able to identify that You can receive Digital Receipts from connected Receipt Issuers, Kivra uses your personal identity number that You submitted when You activated your digital mailbox in Kivra, as well as mobile phone number and e-mail address that You entered when registering the Digital Receipts service. You also have the opportunity to register parts of your payment card information. In such case, Kivra will use the registered payment card information to identify that You can receive Digital Receipts from connected Receipt Issuers when You pay with a registered payment card. Registration of payment card information does not mean that it is possible to make purchases in or with Kivra, but is only a way for Kivra to identify that You can receive Digital Receipts in Kivra. Kivra reserves the right to remove registered payment cards that have not been used for identification for a certain period of time. The information used by Kivra to identify You depends on how the Receipt Issuer has connected to Kivra and what information You have registered for the Digital Receipts service.

In addition to what is stated in the General Terms about storage, Digital Receipts are stored in your Digital Mailbox for eight (8) years. Before the eight years expire, You will also be offered the opportunity to choose an extended storage period.

Via the Digital Receipts service You can manage your Digital Receipts in accordance with the functionality offered from time to time in the service. Among other things, You may choose to forward Digital Receipts to one or more systems, for example for expense management.

What is stated in the General Terms regarding the possibility for a User to share their digital mailbox with another User does not apply to Digital Receipts.

3. Prices and fees

The Digital Receipts service is provided free of charge to Users.

4. Processing of personal data

In order to provide the Digital Receipts service to You, Kivra needs to collect and process certain personal data about You, in addition to the processing of personal data which always takes place when You use your digital mailbox.

You will find information about Kivra's processing of personal data in all of our services here.

Unlike Kivra’s other services, Kivra acts as data controller in certain aspects for Digital Receipts that have been delivered to your digital mailbox, more particularly if You search for a specific store or product in your Digital Receipts. In such case Kivra is data controller for the processing that Kivra carries out to make your Digital Receipts searchable for You.

You can read more about which different personal data that Kivra processes specifically to provide the Digital Receipt service here (swedish pdf).

Older versions