Accessibility of Kivra's payment function
This statement concerns the accessibility of our payment function, i.e. the function for paying invoices in Kivra, on the iOS, Android and Web platforms. Here we describe how the payment function meets the requirements of the Accessibility Act (The Act on the Accessibility of Certain Products and Services, LPTT), any accessibility issues and how you can report deficiencies to us.
Legal requirements for our payment function
The Accessibility Act (LPTT) requires that certain products and services aimed at consumers in several different areas must be accessible. One of these areas is banking and payment services. Since you can pay invoices in Kivra, the law applies to that part of Kivra's service.
Even if not all of Kivra's service is covered by the legal requirement, our goal is to work to ensure that all parts of Kivra are accessible. Read about how we work with accessibility in Kivra.
How accessible is the payment function?
The payment function is mainly compatible with the Accessibility Act (LPTT).
However, we are aware that some parts of the function are not fully accessible. None of the identified shortcomings are currently considered to be blocking any user.
Supervision
Those tasked with reviewing us and ensuring that we comply with the legal requirement are the supervisory authority Post and Telecom Agency (PTS). If you are not satisfied with how we handle your comments, you can contact PTS and report it.
Technical information about the payment function accessibility issues
Known accessibility issues are listed below and are updated regularly.
Web:
iOS:
Android:
Action plan
Action plans for known deficiencies are delivered on an ongoing basis.
How we tested the payment function
We have performed a self-assessment (internal testing) and had certified accessibility specialists from Useit perform an independent review of the payment function.
The last major assessment was made on March 31, 2025.
The report was last updated on June 5 2025.
Help us improve accessibility
We are constantly striving to improve accessibility. If you experience problems that are not described on this page, or if you believe that we are not meeting legal requirements, we want to know. Your feedback helps us make Kivra even better for everyone.